Services & Engagement Models

Product Maintenance & Support

Our team provides our clients with tier II and tier III support, including creating new patch releases or updates and resolving any issues identified, while working in tandem with the client's technical team.

Services include:

• Product maintenance that includes code and documentation deliverables
• Handling change requests through efficient interaction with multi-site, multi-location teams
• Full ownership of the code for live systems, our test teams carry out pre-build, post-build and regression verification, ensuring product stability
• Long-term maintenance engagements
• Defect tracking and configuration management